This Privacy Policy explains how Willow Alexander Cleaners (“we”, “us”, “our”) collects, uses and protects personal data. It complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how Willow Alexander Cleaners (“we”, “us”, “our”) collects, uses and protects personal data.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy applies to all websites, systems and platforms operated by Willow Alexander Cleaners, and to the personal data we collect when you enquire about, book or receive our services.
Willow Alexander Cleaners is the data controller for the personal data we collect and process, including:
Customer enquiries, quotes and bookings.
Property and address data necessary to deliver the service.
Payment and transaction data.
Service history and account records.
Usage and technical data from this website.
We may collect and process the following categories of personal data:
Identity data, such as your name and contact details.
Property and address data.
Payment and transaction data.
Usage and technical data, including information collected via cookies (see our Cookie Policy for detail).
Service history and visit records.
We use personal data to:
Operate and maintain our website and booking systems.
Manage customer accounts and enquiries.
Prepare quotes, schedule visits and process payments.
Coordinate with the trades and partners who carry out the work.
Maintain service records for warranty, follow-up and continuity of care.
Improve and develop our systems and services.
Communicate with customers about their bookings, account or, with consent, our services.
We may share personal data where necessary with:
Service providers, sub-contractors and trades engaged to deliver work on our behalf.
Payment processors and financial service providers.
IT, hosting and infrastructure providers.
Professional advisers, including accountants, insurers and lawyers.
Authorities, where we are required to do so by law.
Personal data is shared only for defined purposes and under appropriate data protection obligations. We do not sell personal data.
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements.
Under the UK GDPR, you have rights including:
The right to access your personal data.
The right to correct inaccurate data.
The right to request deletion of data.
The right to restrict or object to processing.
The right to data portability.
To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk).
Willow Alexander Cleaners
Email: sales@willowalexander.co.uk
Telephone: 020 3576 4409